Frequently Asked Questions
Can't find an answer? Call us at +1 (555) 123-4567
How far in advance should I book?+
We recommend at least 2 weeks for summer weekends. Last-minute bookings (less than 48 hours) often available — call us.
What areas do you serve?+
St Johns County, FL and surrounding areas within 30 miles. Delivery is FREE within our service area.
How far in advance should I book?+
We recommend booking at least 7 days in advance, or 2 weeks for weekends and holidays. Popular dates fill up fast — earlier is better.
What if it rains?+
Free reschedule within 30 days. We also offer a weather cancellation credit option in your portal — full credit toward a future rental.
What's included in the rental price?+
The price includes: delivery, professional setup, and pickup at the end of your event. All equipment is cleaned and sanitized between rentals.
Do you deliver and set up?+
Yes! Delivery + setup + takedown all included in the price for the Tampa Bay area (within 20 miles). Beyond that, small fee applies.
How much space do I need?+
Each product page lists the setup area required. Generally 3-5 feet of clearance around the unit, flat ground, no overhead power lines.
Do I need to provide power?+
Yes — one standard 110V outlet within 50 feet of the setup location. If no outlet is available, we can supply a generator for an additional fee.
What happens if it rains?+
Safety policy: we cannot operate bounce houses in rain or high winds. Contact us at least 24 hours before your event if rain is forecast — we'll work with you to reschedule or refund.
What payment methods do you accept?+
Credit/debit cards (online via the website), Venmo, Zelle, cash. Full payment is required to confirm your booking — 100% upfront, no deposit/balance system.
Can I cancel or reschedule?+
You can reschedule up to 7 days before your event with no fee. Cancellations within 48 hours of your event are non-refundable.
How long can I keep the rental?+
Standard rental is a full day (typically 9 AM – 7 PM but customizable). Need it longer? Contact us — multi-day rates available.
Is the equipment safe?+
Yes. All inflatables are commercial-grade, inspected before every rental, and meet ASTM safety standards. We provide setup instructions and supervision guidelines.
Do you need an adult to supervise?+
Yes — an adult must be present at all times when children are using the equipment. We'll review safety rules with you at setup.
Still have questions?
Contact us