Terms of Service

Effective: September 28, 2026 · Version 1.0

Beta software notice. Get Rental Flow is currently in beta. Features may change, bugs may exist, and downtime may happen without notice. If that scares you, wait for GA. If not, welcome — you get a lifetime price lock in exchange for the rough edges.

These Terms of Service ("Terms") are the agreement between you ("you", "your", the "tenant") and Get Rental Flow ("we", "us", "our") for use of the Get Rental Flow platform available at getrentalflow.com and related tenant subdomains and custom domains.

1. Acceptance

By creating a Get Rental Flow account, or by using the service after being invited to one, you agree to these Terms. If you are agreeing on behalf of a company, you represent that you have authority to bind that company.

2. What Get Rental Flow is

Get Rental Flow is a hosted software service for party, event, and inflatable rental operators. It includes online booking, calendar and inventory, dispatch and driver mobile app, payments via Stripe Connect, quotes, coupons, waivers, email + SMS automation, reporting, and related features described on /pricing. Feature set may evolve.

3. Your account

You must be at least 18 and legally able to enter a contract.
One tenant account per rental business. Multi-brand setups need a separate account per brand.
You are responsible for keeping your login credentials, MFA secrets, and recovery codes safe. Notify us at info@getrentalflow.com if you suspect unauthorized access.
You are responsible for what your admin users do inside your account, including compliance with laws that apply to your business (tax collection, insurance, waivers, SMS opt-in, etc.).

4. Beta program

Signups made during the active beta window get a free trial (60 days at time of writing — actual length is published on the beta page).
Beta signups get a lifetime price lock at the beta pricing tier. If we raise prices later, you keep your original rate for as long as your account stays active and in good standing.
No formal SLA during beta. We aim for high uptime but we don't issue service credits.
We may change or remove features during beta. We will try to give advance notice of anything material.

5. Pricing, billing, and cancellation

Post-beta pricing is published on /pricing. The plan you choose appears in your account and on the checkout screen.
Billing is monthly or annual, in advance, via Stripe. Charges renew automatically at the end of each cycle unless you cancel.
Stripe fees. Stripe's own transaction fees (currently ~2.9% + 30¢) apply to customer payments and are deducted by Stripe. Get Rental Flow does not add any transaction fee.
Taxes. Prices exclude sales tax, VAT, or similar taxes. Where required by law we'll add tax at checkout.
Cancellation. You may cancel any time from /admin/billing or by emailing info@getrentalflow.com. Your access continues until the end of the paid period. Fees already paid are non-refundable except where required by law.
Failed payments. If a charge fails, we'll retry for up to 14 days. After that we may suspend access until payment is current.

6. Your content

You retain ownership of everything you upload: logos, product photos, waiver templates, customer lists, booking data.
You grant us a limited, worldwide, royalty-free license to store, process, and display that content solely to operate the service for you (e.g. show your logo on your booking site).
You represent that you have the right to use whatever you upload and that it does not violate anyone else's rights.

7. Payment processing (Stripe Connect)

Customer payments taken through Get Rental Flow are processed by Stripe Connect using your own connected Stripe account. Payouts go directly from Stripe to your bank — we never hold or route customer funds. Refunds, chargebacks, and payout timing are controlled by Stripe under Stripe's Connected Account Agreement, which you accept when you connect your Stripe account.

8. Acceptable use

You agree not to use Get Rental Flow to:

Do anything illegal, or facilitate illegal activity.
Send spam, phishing, or unsolicited marketing SMS. All outbound SMS must be to opted-in recipients, and must honor STOP replies.
Distribute malware, or attempt to disrupt, reverse-engineer, or circumvent security controls.
Resell or white-label the service, or use it to build a competing rental-management SaaS.
Use the service to process card data outside Stripe.

We can suspend or terminate accounts that violate this section. Serious violations (fraud, illegal content) can result in immediate termination without refund.

9. Termination

You can terminate at any time for any reason.
We can terminate with 30 days' written notice for convenience, or immediately for material breach of these Terms.
On termination we'll give you a reasonable data export window (at least 30 days) before deleting your data, per the retention rules in our Privacy Policy.

10. Warranties & disclaimers

The service is provided "as is" and "as available." We disclaim all implied warranties (merchantability, fitness for a particular purpose, non-infringement) to the fullest extent allowed by law. We don't warrant that the service will be uninterrupted, error-free, or completely secure.

11. Limitation of liability

To the fullest extent permitted by law, our total aggregate liability arising out of or related to these Terms is limited to the fees you paid us in the 12 months before the event giving rise to the claim. We are not liable for indirect, incidental, consequential, special, or punitive damages, or for lost profits, lost data, or business interruption. This limitation applies even if we've been advised of the possibility of such damages.

12. Indemnification

You agree to defend and indemnify us against any claim brought by a third party arising out of: your content, your use of the service, your violation of these Terms, or your violation of any law or third-party right.

13. Governing law & venue

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws principles. Any lawsuit not subject to arbitration must be filed in state or federal courts located in Duval County, Florida, and you consent to that jurisdiction and venue.

14. Dispute resolution

Informal first. Before filing anything, email us at info@getrentalflow.com with the details and give us 30 days to resolve it.
Binding arbitration. If that doesn't work, any unresolved dispute will be resolved by binding arbitration on an individual (not class) basis under the American Arbitration Association's Commercial Rules, seated in Jacksonville, FL.
Small claims exception. Either party can bring an eligible dispute in small-claims court instead.

15. Changes to these Terms

We may update these Terms from time to time. If a change is material we'll notify tenant admins by email at least 30 days before it takes effect. Continued use of the service after that date counts as acceptance. Non-material updates (typo fixes, clarifications) take effect immediately.

16. Miscellaneous

Entire agreement. These Terms plus the Privacy Policy are the entire agreement between us on this subject.
No waiver. Failure to enforce a provision is not a waiver of it.
Severability. If a court finds any provision unenforceable, the rest stays in effect.
Assignment. You can't assign these Terms without our consent. We can assign them (e.g. in a corporate reorganization).

17. Contact

Questions? info@getrentalflow.com or +1 (904) 944-9791. Formal legal notices should be sent to the same email with the subject LEGAL NOTICE.

Effective September 28, 2026 · Version 1.0. See also our Privacy Policy.

Connect with us

Follow Get Rental Flow for product updates, operator tips, and new feature announcements:

Facebook: facebook.com/RentalFlow
Instagram: @rentalflow